Privacy notice

When you use the contact form, we receive your name, email address, optional company name, and message. The submission is delivered to our business inbox through our email provider so we can respond.

When you use Ask Rooktide, your question and a random conversation identifier are sent to our chatbot service to generate an answer. Please do not include passwords, financial details, health information, or other sensitive personal information.

We process limited network and request information to operate the site, prevent abuse, diagnose failures, and enforce rate limits. Visitor network addresses used for chatbot and contact-form rate limiting are converted into one-way identifiers before they are used by the application.

The chat widget keeps up to 20 recent display messages in your browser's session storage. That browser copy is cleared when the tab session ends. We do not currently use advertising trackers or sell visitor information.

We use service providers for website hosting, email delivery, and chatbot infrastructure. They process information only as needed to provide those services under their own security and privacy terms.

We keep contact and operational information only for as long as reasonably needed to answer inquiries, provide services, maintain security and reliability, or meet legal obligations.

You can ask about information you have sent us, request a correction or deletion where applicable, or raise a privacy question by emailing contact@rooktide.com.